Greg Mack
Фото эксперта

Greg Mack

Omnichannel Fulfillment, Best Buy

Greg is a values based leader of people and teams. His passion and experience is in strategic operational process development and operational improvement. He has a high commitment to excellence, high ethics, and a track record of consistent delivery of superior results. He excels in identifying, analyzing and solving complex problems. He possesses a unique talent to solve problems holistically by aligning multiple operational processes to meet both current and future business needs. He builds strong and meaningful relationships with internal and external business partners. He creates engaged and loyal teams with a history of developing direct and indirect reports.


• Leadership of Direct and Indirect Teams
• Supply Chain Transportation Strategy and Operations
• Strategic Forecasting and Planning
• Operational Model Process and Profit Improvement
• Talent Development
• Financial Acumen
• Change Management
• Complex Process and Data Analysis
• Root-Cause Problem Recognition and Solution Development • Operational Model Development and Scale Implementation
• Project Management
• Business Relationship Development
• Contract Negotiation
• Carrier and Vendor Management

Профессиональная деятельность

  • Tractor Supply Company VP Store Delivery & Services

  • Best Buy Sr. Director eCommmerce - Omni Channel Fulfillment Leadership of direct and indirect teams. A maniacal focus on the customer experience while balancing expense and delivering desired financial outcomes. Strategy development, implementation, and execution. Deep understanding across multiple omnichannel functions & systems: - eCommerce / Omni-Channel / Dotcom - Supply Chain Transportation - Parcel, Home Delivery, Truckload, LTL, IMDL - Supply Chain Distribution / Warehouses - Retail Warehouse and Inventory Operations - Fulfillment and Installation Services

  • Sr. Director eCom Fulfillment Strategy & Development Led a cross-functional team in the transition from a single parcel carrier for eCommerce Fulfillment to multiple parcel providers including USPS, FedEx, OnTrac, and Deliv. This role and project had dotted-line reporting to the COO. Successful implementation drove the following benefits: - Multi-year improvements in on-time delivery and customer satisfaction - Multi-year financial benefit from fulfillment expense reductions - Provided carrier capacity to handle multiple years of eCommerce fulfillment growth